For veterinary advice or pet care questions, advice on which product to buy or to make an appointment for your pet, please contact your nearest Lake Veterinary Hospital location.
For any enquiries regarding your online order, please contact our supplier’s Customer Service team using the form below. Please provide as much information as possible, including an order number if you have one.
You may also find our Delivery Information or Frequently Asked Questions pages helpful.
An important notice for our online shopping customers
Due to the outbreak of COVID-19 which has now been declared a pandemic by the World Health Organisation, our online shopping supplier has notified us that there may be some disruptions to Customer Service availability over the phone and via email, as well as possible delays to order packing and delivery times. Please allow extra time for your delivery to arrive.
Email is currently the most reliable way to contact Customer Service. Please note that the team are receiving a higher than usual volume of orders and enquiries, but will aim to respond to your enquiry within one business day.
