All of our home delivery orders are sent by Australia Post, giving you a wide range of delivery and collection options including Safe Drop. You can manage your delivery preferences by creating a MyPost account at the Australia Post website.
The delivery fee or shipping cost for your order is calculated and displayed under your order details at checkout prior to entering your payment details.
The weight used to calculate your delivery fee may be different to the listed weight of the products you have ordered. Delivery weight includes the net weight of the product along with its packaging and any packing material, such as boxes or protective padding.
You will receive a notification email when your order is received and as long as all items you have ordered are in stock, your order will ship within 1-2 business days. In most cases, you should receive your order within 5-10 business days of the parcel being sent.
We do not deliver any orders outside of Australia and cannot take orders via email or over the phone.
Click and Collect
Available at Belmont and Charlestown
You may elect to have your parcel delivered to our Belmont or Charlestown clinics at no additional charge. Our staff at the vet hospital will notify you by SMS or email when your parcel is ready to be picked up.
Note: depending on our supplier’s stock levels, some products may not be eligible for Click and Collect. If a product in your order cannot be picked up, you will only be able to choose home delivery at the checkout.
Our clinics are open from 8am to 6pm Monday to Friday, and 8:30am to 12 noon on Saturdays. We are closed on Sundays and public holidays.
- The Lake Veterinary Hospital Charlestown – 6 Smith Street, Charlestown NSW 2290
Phone: (02) 4943 6066 - The Lake Veterinary Hospital Belmont – 18 Maude Street, Belmont NSW 2280
Phone: (02) 4943 6066
If you wish to pick up your parcel, please choose the Pick up from My Vet option and your preferred location at the checkout. You do not need to log in for Click and Collect.
AutoShip
If you choose AutoShip when placing an order, your future orders will be delivered to the address or clinic you chose at checkout.
To help you save even more, we offer flat rate home delivery on AutoShip orders and Click and Collect is also an option. Visit the AutoShip page to learn more.
Need help?
If you have any questions about delivery, please email Customer Service or call 1300 650 468 during business hours, 9am-5pm Monday to Friday.
